This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.goldfishjewellery.co.za, from hereon referred to as the “Site”. The Site is powered by WordPress, built with Storefront and Woocommerce, and uses Payfast as payment gateway.
PERSONAL INFORMATION WE COLLECT, WHO WE SHARE IT WITH, AND WHY
When you visit the Site, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We may collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Purchase Order Data /Customer Order Information
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, this may include your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Customer Order Information”.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to measure the success of our personal marketing campaigns).
As a business we retain records of Customer Order Information for tax purposes for a number of 5 years. Successful Purchase Orders are captured manually into our Shopkeeper Solutions CC (JSK) system to reflect sales made on the Site which are stored permanently. Shopkeeper is built with all aspects of security in mind, see https://shopkeeper.co.za/myJSK_Features/security.html. We also backup all records on hard drive and , and ultimately destroy customer and order records from said backup after 5 years.
Payfast
This Site uses the Payfast payment gateway. Payfast provide easy, secure and instant payment processing and have a multitude of automated and manual checks in place to protect both buyers and sellers from fraudulent transactions. See https://www.payfast.co.za/security-fraud/. Payfast is a PCI DSS Level 1 Service Provider and use Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this –the highest– level of encryption currently available.
PayFast processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. Payfast review data collection, storage and processing practices to ensure that they only collect, store and process the personal information needed to provide or improve their services.
Payfast take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. The servers that Payfast store personally identifiable information on are kept in a secure environment.
Payfast restrict access to personal information to PayFast employees who need to know that information in order to operate, develop or improve their services.
Contact Form
If you use the contact form to talk to us, your name and email address is captured upon submission and kept for a period of 5 years. The information submitted are for customer service only, and not used for any marketing purposes, unless you have opted in to receive communication from this Site. Your details remain private and will never be shared or sold to any 3rd parties.
Reviews
Any user reviews submitted to this website can be used for marketing purposes without consent.
Mailing List
This website uses Mailchimp to collect email subscribers. Any personal information you provide via the email opt-in form (name, surname, email address, telephone number, country of residence etc.) remains private and will never be sold to any 3rd parties for any reason. Your contact details will be stored until you manually unsubscribe from the mailing list. Information you provide are only used to contact you with ad-hoc emails in the form of an email newsletter. Should you not be able to unsubscribe for any reason, please email sunstacreations@gmail.com and request admin to remove you from the list. Mailchimp Privacy Policy.
Analytics
This website uses Google Analytics tracking for traffic reporting and to gain insights into users/visitors and their behaviour. For more information on their own privacy policy see https://policies.google.com/privacy.
SHARING YOUR PERSONAL INFORMATION
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Woocommerce to power our online store–you can read more about how Woocommerce uses your Personal Information here: Privacy Notice for Visitors to Our Users’ Sites, and here: Privacy Policy
We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
COOKIES
WordPress
WordPress uses cookies, or tiny pieces of information stored on your computer, to verify who you are. There are cookies for logged in users and for commenters. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action (clicking the ‘like’ button on a post, for example).
Many of the cookies WordPress use are only set if you are a registered WordPress.com user (so you don’t have to log in every time, for example), while others are set whenever you visit our Site, irrespective of whether you have an account. For more information on WordPress cookies and types of cookies, see https://automattic.com/cookies/.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
Woocommerce
To keep track of cart data, WooCommerce makes use of 3 cookies, and no personal information is stored within these cookies. For more information see Woocommerce Cookie Policy. For information on the Woocommerce privacy policy see www.automattic.com/privacy-notice/, and www.automattic.com/privacy/.
Google Analytics
Google Analytics implement cookies to collect information about user activity on this website. Users have the option to opt-out of Google Analytics cookies altogether with the Google Analytics Opt-Out Add-on.
LINKING TO OTHER SITES & EMBEDDED CONTENT FROM OTHER SITES
When using this Site you may come across posts and pages that link to outside websites which may use additional or different cookies to the ones described above. If so, the details of these will be provided in their specific cookies notice page. You may be asked for your agreement to store these cookies.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Please note that embedded content from other websites behave exactly the same way as if the user/visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
You can control and/or delete cookies as you wish – for details, see https://www.aboutcookies.org/. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site.
HOW LONG WE RETAIN YOUR DATA AND WHAT RIGHTS YOU HAVE OVER YOUR DATA
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, you can request to receive a copy of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION & TRACKING
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
CHANGES TO PRIVACY POLICY
We may update this this policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. Goldfish Jewellery Design Studio may update this privacy policy at any time. Users and visitors are encouraged to frequently check back to this page for any changes to stay informed about how we share and protect personal information we collect. You acknowledge and agree that it is your own personal responsibility to review our privacy policy and stay up to date with modifications.
ACCEPTANCE OF THESE TERMS
By using goldishjewellery.co.za, you signify your acceptance of this privacy policy. If you do not agree, please refrain from using our Site. Your continued use of the website following the posting of changes to our policy will be deemed your acceptance of those changes.
CONTACT US
If you have any questions about our policy, the practices of this website, or your dealings with this Site, please contact us by e-mail at goldfish@mweb.com or by mail using the details below:
Goldfish Jewellery Design Studio
9 Wellington Street, Bo-dorp
George, Western Cape
6529, South Africa
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This document was last updated on 31 January 2019.
